Microsoft Dynamics 365 Field Service

Are you a company with many service employees in the field? Do you need an IT solution that can centrally map your company's entire service process? No problem: with Microsoft Dynamics 365 Field Service, you've found your solution! Dynamics 365 Field Service is a powerful end-to-end service solution for field service that allows you to keep an eye on all aspects of the field service process. Optimize your resource planning and increase your productivity.

Manage your field service employees with Microsoft Dynamics 365 Field Service

Watch short videos to find out what Microsoft Field Service can do for your service organization:

General overview

Mobile App

End-2-End Scenario

Microsoft Teams Integration

Overview of functions and highlights:

Resource optimization

Better, automated scheduling. Always the right technician in the right place at the right time.

Mobility

Provide your technicians with an easy-to-use app for tablet, laptop or smartphone so that they have all the important information at a glance.

Predictive maintenance

You can react even before the fault or failure occurs. The integration of IoT sensors is already planned.

Asset-Management

Optimum administration of your warehouse, orders, and returned goods.

360° customer view

A complete overview: Customer communication, installed devices and systems including maintenance and reporting history, active maintenance agreements and SLAs, invoices, open service orders, and much more.

Business intelligence

Converge your data from sales, service, field service, and marketing in one system.

Comprehensive and intuitive

All your requirements met by one system: From taking the customer's call to preparing the service order, spare parts planning and ordering, route optimization, and mobile processing by the technician, to automated invoicing. With Dynamics 365 Field Service, you provide your dispatchers and technicians with a proven tool that lets them work effectively. Your customers are going to love it.

Action instead of reaction

Better results with IoT: Link your customers' systems and equipment to your CRM and get regular updates about the technical state via sensors. This lets you respond to irregularities even before a failure. Your customers will thank you!

The solution: Microsoft D365 Field Service. Your advantages:

Everything in one go: Handle more customer inquiries at the first appointment
More efficient scheduling and resource management thanks to intelligent planning algorithms
Reduced travel times and vehicle wear and tear (helping the environment!)
Increased productivity: more service requests processed per technician per week
Better tracking of service work and utilization of upselling and cross-selling opportunities
Automatically provide accurate arrival times and status updates to customers
Access to detailed billing and labor history for field service technicians
Scheduling on-site visits that are most convenient for the customer
Improve customer satisfaction through personalized services and AI-powered insights