In regards to hosting for example, we prepare concepts for server and storage sizing as well as system configuration and operation, including backup and recovery for MS SQL database servers (with optional shadow database), AOS Server, Terminal Server, and any other required Microsoft servers (such as SharePoint or Exchange). We help you select the services you really need.
With Microsoft Azure, companies can store data in the cloud, back it up, and restore it immediately if necessary; run corporate applications, computing jobs, and predictive analytics; offer intelligent products and services on the basis of IoT services (the Internet of Things); or provide modern, cross-platform web and mobile applications. Your data remains secure: Microsoft stands for compliance with strict EU data protection directives and was also the first large cloud provider to adopt the new international standard for data protection in the cloud, ISO 27018.
In combination with our hosting services, we permanently monitor your applications on all technical and functional levels. We proactively ensure that your critical business processes, interfaces, and workflows function properly at all times. Here we work closely with your internal employees and solve application problems before they impact your business processes. If your needs should change, our management services are flexible to adapt or expand.
The number of IT assets in companies is growing at a rapid pace. The management of end devices such as laptops, desktops, tablets and smartphones is an increasing challenge, especially for heterogeneous devices or those that are used outside the company network. The daily provision of all workplace disciplines requires effort, experience, skills and certifications. At the same time, user expectations of the IT environment are constantly growing. Stable unified endpoint management creates the basis for enabling users to be as productive as their position and tasks require.
As an operator of shared services and Microsoft Solution Partner, Sycor is able to share its experience of operating various workplace contracts with its customers, pass on recommendations and work on the continuous improvement of service provision. Topics such as networking, cloud computing and security play a role in the workplace, and our cloud technology services enable us to identify dependencies and agree sustainable operating concepts with our customers.
As a partner to SMEs, we are in a position to shape this target scenario, as well as the path to it. Our experience from transition and transformation projects with customers from various industries and our technical expertise flow into the design of the migration to Unified Endpoint Management. We measure the quality of our performance and the technical maturity and security of your cloud workplace environment in day-to-day operations. We show your service management trends, suggestions and areas for improvement.
Part of our unified endpoint management solution is our Sycor Service Desk, where trained agents process requests and incidents on our modern ITSM platform "ServiceNow". You can view our services at any time in the dashboard provided for you. Does that sound interesting to you? Then get in touch with our experts.
We believe that qualified, competent support after you go live with Microsoft Dynamics 365 is essential to the success of a project. Providing our customers with fast, straightforward, and reliable support is our highest priority. With a team of permanently assigned contact persons, we ensure that you can contact "your" personal support representative – by e-mail or telephone. We provide reliable and competent assistance with basic support (8:00 am to 5:00 pm) or individual support (e.g. 6:00 am to 10:00 pm). Our employees provide 2nd and 3rd-level support as well as contact to the provider Microsoft.